Shipping policy

Shipping Policy

We offer FREE worldwide shipping on every Smilo™ order.

Processing & delivery

• Processing: orders are prepared within 1–2 business days.
• Delivery: estimated 8–12 days after your order ships.
• Tracking: you'll receive a tracking link by email as soon as your order is on its way.

Customs & regions

We ship worldwide. On rare occasions, local customs processing may add a few days to delivery — this is outside our control. If your tracking hasn't updated in a while, reach out and we'll look into it for you.

Need help with an order? Email support.smilo@gmail.com and we'll reply within 24–48 hours.